2025 was a year of change, challenge, and meaningful progress across Canadian clinics. Through thousands of conversations with providers, administrators, and MOAs, and by looking closely at how clinics actually work in Accuro, we gained a clearer picture of where clinics are thriving, where pressure is mounting, and where technology can genuinely make a difference.
By Adam Sinai, Director (Accuro CHN East & West), and Jolanta Gronowski, Director (Accuro CHN Central)
Our teams are embedded in the daily realities of clinics across the country, and from small community practices to large, multi-provider organizations, we spent the year listening, observing, and problem-solving alongside clinic staff. Now, we want to share some of what we learned.
Clinics are embracing change and expecting their EMR to evolve with them
Over the past year, Accuro clinics across Canada made MAJOR strides in modernization, and what stood out most wasn’t just the volume of change, but how clinics approached it… They were more engaged than ever, and actively sought out better workflows, stronger automation, and support to modernize.
This shift created some of our strongest partnerships yet, including new collaboration with provincial authorities and pharmacy-led initiatives.
Next, AI evolved from exploration to everyday planning. AI scribes and administrative AI tools were discussed in every province, sometimes daily. Early in 2025, clinics were cautious, then by fall, they were asking how soon they could get onboarded.
We saw a dramatic shift from curiosity to real demand. Clinics want:
- Reduced documentation time
- Less inbox burden
- Automated appointment workflows
- A seamless, embedded experience with tools like Heidi
Just as importantly, they want it in Accuro, not in a separate platform. This momentum is shaping how we build for 2026.
Finally, burnout remains a critical issue, and clinics want tools that reduce their administrative load. The insights shared in our Beyond Burnout work were reinforced throughout the year:
- 15% of Accuro providers log in between 7pm and 4am
- 12% log in on Sundays
While not all after-hours work equals burnout, it highlights a clear truth: Clinics need better workflows, clearer processes, and fewer administrative burdens.
And clinics told us this directly, “Our inbox is overwhelming.”, “Documentation still takes too long.”, “We need fewer clicks, not more.”, “Please simplify billing and submissions.”
This feedback isn’t noise, it’s direction. Across provinces, themes were remarkably consistent:
- Need for clearer invoicing breakdowns
- Desire for predictable setup timelines
- Confusion from overlapping Marketplace vendors
- Frustration with slower update cadence post-UI Refresh
- Workflow needs around day sheets, scheduling, and billing
- Ongoing improvement opportunities in provincial submissions
This translated into a single, strong message: Clinics don’t want more tools; they want the right tools implemented well.
Now, here’s what clinics told us they’re looking forward to:
- Embedded Heidi and expanded AI Scribe capabilities
- Administrative AI to reduce inbox and phone volume
- Clearer billing processes and fewer duplicative vendor options
- More consistent, predictable updates
- Faster usability and workflow enhancements
- Stronger integrations with provincial partners
- Innovation in pharmacy-led and NP-led clinic models
Overall, we heard and saw a sense of optimism heading into 2026. Clinics feel the industry shifting, and they’re ready to be part of that shift.
To every clinic that shared feedback, asked tough questions, partnered with our PC teams, or tried something new this year: Thank you.
Your insights shape our decisions, guide our priorities, and ultimately make Accuro better for every healthcare team in Canada.
By Adam Sinai, Director (Accuro CHN East & West), and Jolanta Gronowski, Director (Accuro CHN Central)